What’s New with Kentik AI: Enhanced Journeys for Cloud Observability, DDoS, Peering, and Faster Network Insights
Summary
Kentik Journeys is an AI-powered user experience that helps you investigate your network. It combines knowledge about your network with deep GenAI integration to help you answer network questions and solve problems faster than ever. Since launch, we’ve been innovating on Journeys’ capabilities and skills with customer feedback. Here’s a peek at what’s new.
Earlier this year, we launched Journeys, a new AI-powered user experience that unifies your network data and context with machine learning and natural language processing to provide an augmented, richer, and more streamlined way to quickly understand what’s going on in your network.
Since we first announced Journeys, we’ve made substantial improvements to the types of questions you can ask and investigations you can perform. We’ve also dramatically improved performance and accuracy, leveraging the latest foundation model advancements. Finally, we’re now allowing our customers to choose which foundation model they want to use, based on personal preference or company policy. We currently support the latest versions of OpenAI GPT, Google Gemini, Anthropic Claude, and Meta Llama.
Let’s dive into what’s new and how these updates can transform how you manage and visualize your network.
Improved cloud traffic support
One of the biggest changes is major improvements to how Journeys interprets questions about cloud traffic and information. You can now ask questions about traffic in, out of, and around your cloud services, such as how much traffic is egressing from your cloud overall, over specific gateways, or across specific subnets. We’re also working on bringing our Connectivity Checker product into Journeys for added cloud support, which is coming in the new year.
Ask “big picture” questions
Of course, asking questions about the current state of the network is only part of what network operations are all about. In many organizations, it is equally important to be able to answer questions about how your network needs to change and evolve to keep up with business needs. In addition to operational queries, Journeys also now supports more open-ended questions to help users answer broader, more strategic topics that help the business make critical investment decisions. For instance, you can now ask questions about how much transit you might save peering with a particular AS at a particular internet exchange. We are actively investing in this area and would love your feedback on what else you’d like to see!
Query on DDoS attack alerts
Proactively managing network security is essential for any digital organization. Journeys now supports DDoS alert queries, allowing you to quickly ask about DDoS threats to your network and filter on those alerts without leaving the Journeys interface. Easily drill into alerts with a single click when you need to learn more.
Expanded Knowledge Base queries
Even veteran users of Kentik sometimes find questions about the platform that they don’t know how to answer. Journeys now supports natural language queries of the Kentik Knowledge Base (KB), making it easier and faster than ever to get started with or learn about Kentik’s capabilities right in the platform. You can now ask questions about how to configure devices, what types of data are available in Kentik, assistance using Kentik’s APIs, or any other information contained in the Kentik Knowledge Base. Need to know more? Ask a follow-up question, or just click on the reference links in Journeys and be taken straight to more information in the KB.
Customizable Journeys for personalized insights
Every network is unique, and so are the questions users need answered. You can now ask Journeys to remember your preferences for future queries, like always providing or sorting on the 95th percentile average by default or automatically displaying custom dimensions to the data that your organization cares most about. These customized views enable users to skip manual data filtering, getting straight to the information that you need to run your business faster than ever.
Greater control over visibility of Journeys across your team
We all want a place to do work or figure something out before we want others to see what we’ve been up to. We’ve also added a new quality-of-life feature to help you control who can see what Journeys. Now, new Journeys created by you are unique to your user ID and are not visible to others in your organization by default. A new button will allow you to share your Journeys with your company when ready or for collaboration.
Beyond a co-pilot — An AI-augmented network operations experience
Journeys is built to intuitively understand your questions and queries in natural language and respond with the right insights you are looking for. But Journeys isn’t just about understanding your questions—it’s about transforming how you interact with your network data. We are working to further expand Journeys’ capabilities to add more context, semantics, and deeper insights to your network data. This will enable you to uncover probable root causes of issues you are trying to investigate, identify patterns, and help your team make sense of the deluge of telemetry data that modern networks generate.
Ready to see these new features in action? You can try Kentik for free for 30 days.
