How Zoom Uses Kentik for Network Visibility, Performance, Peering Analytics & Improved Customer Support

Summary

Learn how enterprise video communications leader, Zoom, uses Kentik for network visibility, performance, peering analytics and improved customer support. Zoom’s Alex Guerrero, senior manager of SaaS operations, and Mike Leis, senior network engineer, share how they use Kentik to help Zoom deliver “frictionless meetings.”

Zoom is the leader in modern enterprise video communications. The company is fast-growing and known for the frictionless experience they provide via their easy, reliable cloud platform for video and audio conferencing (and much more).

With technology at the heart of the company, Zoom has 17 global data centers, including five in the U.S. The company’s extensive global network connects all of those data centers and is a critical part of the frictionless, always-on service Zoom provides to customers.

In this video, Zoom’s Alex Guerrero, senior manager of SaaS operations, and Mike Leis, senior network engineer, discuss how network analytics from Kentik enables Zoom to see its network at a global scale.

“The visibility of being able to see your entire network and all of the trends happening across every device in your entire network, all at once, is huge. I don’t know of any other tool that I can think of that does that quite the way Kentik does,” notes Mike…

With Kentik, Zoom can make informed network decisions on network peering, capacity planning, performance, and above all, can maintain it’s always-on customer experience. To learn more about these benefits from Kentik, check out our solutions for network visibility and explore our AIOps platform for network professionals.